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RETURN POLICY

UNAVI HAIR RETURN/EXCHANGE POLICY

If you are not completely satisfied or have ordered the wrong color, we are more than happy to offer you an exchange for a store credit. Exchanges must be made within 14 days of original purchase, must be unused, and in the original packaging.  Product that does not have tags still intact cannot be exchanged. Please email Unavi Hair at unavihair@gmail.com with your order number to retrieve a return shipping label. 

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HOW TO EXCHANGE FOR IN-STORE CREDIT

  1. Send us a message at unavihair@gmail.com and use "Credit + {{order number}}" as the subject of your email. 

  2. Once we receive this email, we will email a return label to the email address associated with the order. 

 

PREPARING YOUR EXCHANGE FOR SHIPPING

  1. Please include the paper invoice included in your order.

  2. Please use another shipping box to protect the hair and its original packaging. As a reminder, we cannot restock opened or damaged hair and it will be returned at your expense.

  3. Please print and attach the return label to shipping package.

  4. Drop off the package at your local post office 

 

WHAT TO EXPECT WHEN YOUR EXCHANGE HAS BEEN RECEIVED BY UNAVI HAIR HEADQUARTERS

  1. You will receive an email from a UNAVI Hair Customer Service representative stating your return has been received.

  2. If the product is viable for exchange, we will issue you an in store credit in the form of a discount code for the amount you paid minus taxes and shipping charges.
  3. You will receive an email with a code for your money back, which can be applied in the discount code section towards any future purchases.

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PLEASE NOTE: ANY PRODUCT THAT HAS BEEN USED OR IS NOT IN ORIGINAL PACKAGING WITH TIES INTACT AS OUTLINED IN OUR RETURN POLICY, CANNOT BE RESTOCKED. IT WILL BE SENT BACK TO YOU AT YOUR EXPENSE. UNAVI HAIR IS NOT RESPONSIBLE FOR ANY LOST PRODUCTS NOT SHIPPED FROM OUR COMPANY.

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WE DO NOT ISSUE REFUNDS, ONLY EXCHANGES FOR IN-STORE CREDIT.

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